We appreciate the opportunity to deliver quality parts to repair, maintain, and upgrade your vehicle.
We work diligently to e-mail tracking information once your shipment leaves our facility. If there are any problems, concerns, or questions please Contact Us and we will respond with help as soon as possible (usually within 24 hours) on regular business days M-F. All used parts may take 7-10 business days to ship. We strive to get all orders pulled, packed, and shipped quickly and accurately.
We strive to ship in-stock products the same day that the order is placed. To avoid delays, your order may be shipped in multiple shipments at our discretion. We will attempt to contact you within 24 hours M-F if any of the items you order are on back-order with an estimated date when we can ship the item. Used parts that must be pulled, special order parts, and items that must be assembled per order (built differentials or turbos for example) will take additional time to ship.
DAMAGED PRODUCT PROCEDURES
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. . DO NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through the shipping company, it will be denied. Please contact us WITHIN 24 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts and packaging for claim purposes. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, IF YOU DO NOT AND IT IS LATER DISCOVERED THAT THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you must, make sure to ALWAYS inspect ANY package you get before the shipper leaves. Any damage not reported within 24 hours cannot be disputed and we will not be able to initiate a claim.
CANCELLATIONS
Items cannot be canceled on an order if the order has reached processing, packaging or shipped status. Cancellations cannot be guaranteed if shipping direct or drop shipping from the manufacturer or vendor.
Please Contact Us to request a cancellation. If a rush is needed for a recently placed order, please call our customer service team 719-403-4266 during business hours.
If you refuse any package from us or are not available to receive a package within the three delivery attempts from the carrier, you are responsible for shipping charges for the package coming back to us.
Certain 3rd party vendors may independently charge a cancellation fee. These cases will be handled on an individual basis.
DO NOT SET UP A RETURN AS A MEANS OF CANCELLATION. Contact us directly via phone during business hours for immediate concerns.
RETURNS
There are NO returns on parts that have been installed or modified, used parts, build to order parts, electronic parts that have been opened, discontinued items, or Tuning products. This includes but is not limited to custom made parts, JDM parts, body kits, tunes etc.
All items MUST be returned within 30 days of receipt in the same condition that they were shipped. Returns must be in new, undamaged, unmodified, and resalable condition. PLEASE check all parts before installation, balancing, machining, painting, or modifying. Parts CANNOT be returned after installation, modification, or painting.
Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid and should be insured. NO CASH ON DELIVERY (C.O.D.s). Items damaged in shipment back to us are the responsibility of the shipper.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To request a return:
- Login to your account online at https://oemperfomancekingsparepart.com
- Select and view the order that includes the item you would like to return.
- Click the “Need to return this product? Or a core?” link under the item you would like to return.
- Fill out the appropriate information, leave comments as necessary, and click submit. You will receive confirmation within 1 business day.
The RMA form that includes your name, and address MUST be included in the box in which your return is shipped. The RMA # is required to facilitate your refund.
If you follow these instructions and do not receive an RMA form, Contact Us. Your return WILL NOT be processed if there is no RMA # associated with the order and it is not included with the return.
FEES – Items returned within 30 days in new, undamaged, unmodified, and resalable condition will be accepted for a full refund of the product purchased price. A refund will be issued to the payment method used on the original order purchased or to store credit to use on a future purchase. Please select the method desired on Pre-Authorization. We reserves the right to charge a restocking fee if the item is NOT returned within 30 days or in new, undamaged, unmodified, incomplete, and resalable condition. Z1 reserves the right to deny any return authorization or returned product if item does not meet above criteria.